Wireless Packages
PACKAGE COMPARISON
|
Unreal for Home Use |
Prime for Home and Small Businesses |
Professional with SLA for Businesses |
|
|---|---|---|---|
| Service Level Agreement (SLA) | (best effort) | (best effort) | with SLA for Businesses |
| Response time | Up to 3 business days | Up to 3 business days | 8 Business hours |
| Support | Helpdesk (1st-level) | Helpdesk (1st-level) | Priority (2nd-level) |
| Fair Use Policy | Medium Fair Use Limits. Notification to customer to reduce data usage or change package within 1 month to avoid service cancellation. | High Fair Use Limits. Notification to customer to reduce data usage or change package within 1 month to avoid service cancellation. | VERY High Fair Use Limits. Notification to customer to reduce data usage or change package within 1 month to avoid service cancellation. |
| Max Upload Speed | 20% of download speed | 25 to 40% of download speed | 50% of download speed |
| Connection Type | PtMP / Asynchronous | PtMP / Asynchronous | PtMP / Asynchronous |
| Contention Ratio | Uncontended (1:1) | Uncontended (1:1) | Uncontended (1:1) |
| Public IP (IPv4 & IPv6) | (1x Dynamic) | (1x Dynamic) | (1x Static) |
| Hosted PBX extensions | (10x Included) | ||
| Download speeds | up to 100Mbps (subject to area and tests) |
up to 100Mbps (subject to area and tests) |
up to 100Mbps (subject to area and tests) |
| Hardware (rental) | Outdoor Radio + Optional Router | Outdoor Radio + Optional Router | Outdoor Radio + Optional Router |
| Target market | Home users | Home and business users requiring faster upload speeds and higher FUP. | Businesses that require Service Level Agreement (SLA), higher uploads speeds and highest FUP. |
| Service Level Agreement (SLA) | |
| Unreal | (best effort) |
| Prime | (best effort) |
| Professional | with SLA for Businesses |
| Response time | |
| Unreal | Up to 3 business days |
| Prime | Up to 3 business days |
| Professional | 8 Business hours |
| Support | |
| Unreal | Helpdesk (1st-level) |
| Prime | Helpdesk (1st-level) |
| Professional | Priority (2nd-level) |
| Fair Use Policy | |
| Unreal | Medium Fair Use Limits. Notification to customer to reduce data usage or change package within 1 month to avoid service cancellation. |
| Prime | High Fair Use Limits. Notification to customer to reduce data usage or change package within 1 month to avoid service cancellation. |
| Professional | VERY High Fair Use Limits. Notification to customer to reduce data usage or change package within 1 month to avoid service cancellation. |
| Max Upload Speed | |
| Unreal | 20% of download speed |
| Prime | 25 to 40% of download speed |
| Professional | 50% of download speed |
| Connection Type | |
| Unreal | PtMP / Asynchronous |
| Prime | PtMP / Asynchronous |
| Professional | PtMP / Asynchronous |
| Contention Ratio | |
| Unreal | Uncontended (1:1) |
| Prime | Uncontended (1:1) |
| Professional | Uncontended (1:1) |
| Public IP (IPv4 & IPv6) | |
| Unreal | (1x Dynamic) |
| Prime | (1x Dynamic) |
| Professional | (1x Static) |
| Hosted PBX extensions | |
| Unreal | |
| Prime | |
| Professional | (10x Included) |
| Download speeds | |
| Unreal | up to 100Mbps (subject to area and tests) |
| Prime | up to 100Mbps (subject to area and tests) |
| Professional | up to 100Mbps (subject to area and tests) |
| Hardware (rental) | |
| Unreal | Outdoor Radio + Optional Router |
| Prime | Outdoor Radio + Optional Router |
| Professional | Outdoor Radio + Optional Router |
| Target market | |
| Unreal | Home users |
| Prime | Home and business users requiring faster upload speeds and higher FUP. |
| Professional | Businesses that require Service Level Agreement (SLA), higher uploads speeds and highest FUP. |
Advantages
Multiple towers in the same area
With over 80 active towers, most customers have the option to connect to the best available tower ensuring a fast and reliable connection. Trees, buildings or other elements that may degrade the network quality, can be avoided in most instances by connecting to the best WIRUlink tower from the customer's exact location.
Dedicated customer support technicians
Our highest priority is the uptime of existing WIRUlink customers. WIRUlink has support teams that are dedicated to being onsite at an existing customer’s location in the shortest time possible when they require onsite support.
Using the latest in network equipment technology
To exceed customer bandwidth demand, reliability and scalability, we make use of the best equipment from leading international network and wireless equipment manufacturers. With the high volumes of equipment used on our network, we have direct access to the manufacturers' R&D staff and often test new technologies before it's commercially released to other networks. We can confidently say we have the best technical staff in-house backed by the top technical staff of the vendors.
Fully owned and managed network
WIRUlink does not resell another network provider's services and have full control over the quality and user experience for all services offered.
2-13 backhaul links per high site
Should there be problems or maintenance on any core backhaul links, the network dynamically routes all traffic via alternative links without customer services being negatively impacted.
Stock on all customer equipment
Our warehouses and vehicles carry stock of all the standard equipment used at customers. As our technicians will have everything they need to resolve the fault, you, our customer will have less downtime.
We build our own towers
Because we build most of our own towers from the ground up, we are away from radio interference caused by other service provider networks and manage the frequency spectrum in the area ourselves. This gives customers a more reliable and consistent service when compared to other providers who simply rent space on already crowded towers.
Dedicated tower support technicians
Our dedicated tower support teams only work on WIRUlink towers and not at WIRUlink customer premises. This enables us to perform non-critical preventative maintenance tasks and upgrades to increase the network's reliability.
Multiple peering locations
WIRUlink's network is directly connected to and peering with over 2500x local and international service providers (including Google, Showmax, Netflix, Microsoft, etc.) in data centres in South Africa, London(UK), Frankfurt(GER) and Amsterdam(NL). This makes our network faster and more reliable with no single point of failure.
Round-the-clock network health monitoring
Our networks are monitored 24/7, 365 days a year to pre-empt any disruptions or issues. WIRUlinks network technicians work around the clock to ensure our customer services are not negatively impacted.
24 hours plus of battery backup at all towers
Load-shedding or other electricity related problems does not affect the uptime of the WIRUlink network. AC supply feed and battery levels are monitored 24/7/365 so we are able to dispatch generators to sites when needed.
Fibre and Microwave backhaul links
High full duplex throughput with < 1ms latency per hop.
