Terms & Conditions - Holiday Speed Upgrades 2021/2022

Please read these Promotion Terms and Conditions (“Terms and Conditions”) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion.

All Participants during the term of this Promotion agree to be bound by the following Terms and Conditions which must be read together with the standard WIRUlink Terms and Conditions, the Debit Order Instruction, the Rental Application (if applicable), WIRUlink’s Quotation(s), WIRUlink’s Warranty and WIRUlink’s Acceptable Use and Fair Usage Policy and all other Legal Policies published on the WIRUlink website (hereinafter referred to as “the Service Contract’).

  1. The Promotions:
    1. The Promotion is named HOLIDAY SPEED UPGRADES 2021/2022.
    2. The promoter of the Promotion is WIRUlink (Proprietary) Limited, Registration number: 2006/011482/07 and/or its agencies ("the Organiser").
  2. The Promotion Period (“Promotion Period”):
    1. The promotion will run from Monday, 10 December 2021 until (and including) Monday, 31 January 2022 (“Promotion Period”).
    2. Any changes to the Promotion Period are at the sole discretion of the Organiser and may be extended or curtailed with or without notice. Any changes with notice, will be published on the Organiser’s website.
  3. Participants:
    1. All Participants must: (i) be citizens of the Republic of South Africa and/or a legal resident of the aforesaid country, (ii) be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period, (iii) be a natural person or an authorised persons acting on behalf of a legal entity (iv) and be at least 18 (eighteen) years old.
  4. The Promotion:

    The Promotion will afford the Participant to be upgraded to the next faster Unreal, Express or Professional package with the Organiser during the Promotional Period.

    1. To qualify for the Promotion: The Participant must (i) be on a5Mbps, 10Mbps, 15Mbps, 20Mbps or 35Mbps Express/Professional wireless internet package ii) or a 10Mbps or 20Mbps Unreal wireless internet package during the Promotion Period. This includes existing customers and new customers signing up during the Promotion Period.
    2. New Order Acceptance is at WIRUlink’s own discretion and may be based on internal affordability assessment.
    3. The following additional criteria are applicable, which may prevent and exclude a Participant from receiving the free wireless internet speed upgrade:
      1. The existing equipment at the Participant does not support the speed upgrade. No equipment upgrades will be done to enable the faster package speeds and Promotion upgrades will only be implemented remotely;
      2. The Participant is already on the fastest package speed offered by WIRUlink and not one of the qualifying packages listed above;
      3. The Participant is on an old Lite, Advanced or Supreme wireless internet package.
      4. The Participant is on a capped wireless internet package.
      5. The customer is on a fibre service and package;
      6. The current service link quality, line of sight or signal strength does not allow for the Participant to achieve the upgraded package speed; or
      7. If upgrading the Participant’s package will have a severe negative impact on the quality of service to other WIRUlink customers, determined at WIRUlink's sole discretion.
    4. The Participants getting the free speed upgrade, will automatically be downgraded to their standard package speed once the Promotional Period has come to an end.
  5. Limitation of Liability:

    1. To the extent permitted by Consumer Protection Act and any other applicable law the Participant hereby indemnifies the Organiser against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the Participants entrance to the Promotion and the Organiser excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).

  6. General:

    1. Any complimentary service fee, voucher or prize is not transferable. No substitution, cash redemption, or assignment of the equipment and/or the complimentary prize is permitted.
    2. WIRUlink’s Standard Terms and Conditions apply and can be viewed on the WIRUlink website at www.wiru.co.za.
    3. In accordance with the confidentiality policies and practices of the Organiser, none of the entry details of any Participant in this Promotion will be disclosed to any third party but may be used by the Organiser to promote its other services. You are entitled to opt out should you no longer wish to receive such promotions. Please read our Privacy Policy on the website.
    4. Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion.
    5. The Organiser’s may in their sole discretion amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organiser’s website https://www.wiru.co.za. The onus rests on the Participant to constantly check the website for updates to the Terms and Conditions.
    6. The Organisers reserve the right, at any time, to verify the validity of Participants (including a Participant’s identity, age and place of residence) and to reject any Participant who has not agreed to these Terms and Conditions. Errors and omissions may be accepted at the Organiser's discretion. Failure by the Organiser to enforce any of its rights at any stage does not constitute a waiver of those rights.
    7. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.
    8. Save as permitted by Law, the Organiser reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, termination or termination shall be deemed to have taken effect from the date of publication on the Organiser’s website https://www.wiru.co.za. No liability shall lie against the Organiser in favour of any Participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the Participant waives his/her right which they may have against the Organiser and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organiser.
    9. This Promotion is governed by these Terms and Conditions and the Terms and Conditions of all related services and conditions as per the WIRUlink website.
    10. Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.
    11. To the extent that these Terms and Conditions conflict with the Terms and Conditions of WIRUlink service application, the Terms and Conditions of the latter will take precedence.
    12. The Organiser accepts no liability or responsibility, whether occasioned by any circumstances not foreseeable and not within its reasonable control for late or delayed delivery of the equipment and/or installation, but not limited to, stock unavailability, strike, lock out, destruction of the equipment on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earthquake or other acts of God.
    13. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
    14. All prices stipulated herein are including VAT.

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