All equipment carries a 12 month on-site warranty from date of installation/delivery, unless specified otherwise on quotations or elsewhere. The
warranty will be void should any equipment get damaged due to power surges, black outs or lightning and any non-warranty related causes
not specifically mentioned.
What does “defective” mean?
What does “Defective” mean? A defect means any material imperfection in the manufacturing of the equipment that renders the equipment
less acceptable than the reasonable man would generally expect in the circumstances; or (ii) any characteristic of the equipment or components
that renders the equipment or components less useful, practicable or safe than the reasonable man would generally expect in the circumstances.
The equipment must be reasonably suitable for the purposes for which they are generally intended; of good quality, in good working order and
free of any defects; be useable and durable for a reasonable period of time, having regard to the use to which they would normally be put and
to all the surrounding circumstances of their supply; and comply with any applicable standards set under the Standards Act, 1993 (Act No. 29
of 1993 as amended), or any other public regulation.
All equipment carries a 12 (twelve) month warranty against defects. If the equipment is found to be defective within 12 (twelve) months of
delivery, the Customer must contact WIRUlink. The Customer will need to provide the following –
Contact and/or Account Number
Date of purchase (Customers may be required to produce a copy of the invoice as proof of purchase)
Description and/or Part Number
Serial number/MAC Address of each unit
Troubleshooting actions taken so far
Units returned must be either unlocked from all passwords or the full access password must be provided
Equipment must be in its original packaging and must be accompanied by all accessories provided with it and manuals must be intact.
All items must be returned in an “as new” condition.
WiRUlink will replace the defective equipment and same will be billed for after the delivery and /or installation has been done. Should the
equipment be replaceable under warranty, a credit will be passed to the Customer’s account. However, if the equipment or the damage does
not fall under the warranty, or if the equipment is proven not to be defective, a credit will not be passed.
Please note that, in terms of the Consumer Protection Act, this warranty may fall away if the equipment have been altered or modified contrary
to instructions, or after leaving the control of WIRUlink, or if the equipment has been tampered with.
Within 0 to 6 months period of Warranty
If the equipment is proven to be defective and the return has been approved within 6 (six) months of delivery of the equipment to the Customer,
the Customer has the option to either replace the equipment or, having WIRUlink to repair the equipment or, the Customer returning the
equipment and WIRUlink refunding the Customer the price paid for the equipment, subjected to the terms contained in the Buy Back Guarantee.
Due to the nature of the equipment, repair of the equipment might not be an option, therefore replacement will be the most viable option.
Customers must also please note that the WIRUlink services cannot be provided unless the Customer has the equipment, therefore returning
the equipment and requesting a refund is also not a viable option. Once approved, WIRUlink will arrange for collection and delivery of the
equipment at WIRUlink’s cost.
Within 6 – 12 months period of Warranty
If the equipment is proven to be defective and the return has been approved after 6 (six) months but within 12 (twelve) months of delivery of
the equipment to the Customer, WIRUlink, at its election, shall either replace or repair the equipment. Once approved WIRUlink will range for
collection and delivery of the equipment at WIRUlink’s cost.
Any equipment damaged due to power surges, black outs or lightning will not be covered by the warranty.
If equipment is damaged while at the Customer’s premises or in the Customer’s control, WiRUlink will replace the damaged equipment and
same will be billed for after the work has been done.
All new or reconditioned parts installed during any repair or maintenance work, and the labour required to install it, has a 3 (three) month
warranty from the date of installation. This repairs warranty is concurrent with the 1 (one) year warranty. The repairs warranty will be void if the
Customer has subjected the part, or the equipment, which was installed to misuse or abuse; ordinary wear and tear excluded, having regard to
the circumstances in which the equipment is intended to ordinarily be used. If the equipment is repaired by WIRUlink and within 3 (three)
months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered,
WIRUlink will either replace the equipment or refund to the Customer the price paid for the equipment but a 10% handling fee will be levied.
Repairs & Maintenance
If the equipment is not defective but damaged due to the Customer’s fault or the equipment falls out of warranty, the Customer will be charged
delivery charges to collect and deliver the equipment for repairs and maintenance. The repairs and maintenance for this equipment are to be
paid for within 30 (thirty) days after the repairs or maintenance have been completed failure by which the Customer hereby agrees and consent
that any equipment so returned for a repair or maintenance may be sold by WIRUlink to defray the cost of such repair or maintenance if the
equipment remains uncollected for a period of 30 (thirty) days after the repairs or maintenance have been completed.